1. Person Specifications (Minimum Requirements): For appointment to this grade, an Officer must have:

   1. Cumulative service period of fifteen (15) years relevant work experience, five (5) of which should have been at Senior Managerial position or a comparable position in the public or private sector. 

   2. Bachelor’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, Business Administration or its equivalent qualification from a recognized institution; 

   
   

   3. Master’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, Auditing, Business Administration or its equivalent qualification from a recognized institution;

   4. Certified Public Accountants (CPA-K) or Certified Internal Auditors (CIA) Part III from a recognized institution;

   5. Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution.

   6. A valid practicing license where applicable from a recognized institution.

   7. Membership to the relevant professional body where applicable and in good standing.

   8. Proficiency in computer applications.

   9. Shown merit and ability as reflected in work performance and results.  

   KEY COMPETENCIES

   1. Strong analytical skills

   2. Communication skills

   3. Strong interpersonal skills

   4. Negotiation skills

JOB PURPOSE

This cadre will be responsible for providing overall direction and leadership of the internal audit function for planning and conducting operational, financial and compliance audits to evaluate the effectiveness of internal controls and organizational risk in the Authority.

JOB DESCRIPTION

The Director, Internal Audit shall:

1. Overseeing examination on a test basis of evidence supporting amounts and disclosures in the Authority’s financial statements;

2. Assessing accounting policies used;

3. Advising on methods and procedures of proper and effective internal control methods;

4. Ensuring accountable records are accurate;

5. Identifying any accounting errors, cases of fraud and initiating investigations;

6. Reviewing and recommending the strengthening of internal control systems;

7. Assessing the level of risk management strategies implementation in the Authority; and

8. Providing assurance that the financial statements are in conformity with the Laws and statutes governing the Authority.

1. Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been at the grade of Senior Registration and Compliance Officer or in a comparable position.

2. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy or an equivalent qualification from a recognized institution.

3. Membership of the relevant professional body where applicable and in good standing.

4. Certificate in Management course lasting not less than four (4) weeks from a recognized institution.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a qualified and experienced individual to join our team as a Principal Registration and Compliance Officer. This role is crucial for ensuring the efficient and transparent registration of beneficiaries and compliance of health providers with the SHA Act and regulations.

Job Purpose: This cadre will be responsible for reviewing and processing the claims, performing provider and beneficiary satisfaction surveys, and undertaking other diagnostic studies, supporting adherence and public awareness on referral guidelines and empanelment of healthcare providers and ensuring they are operating in line with the set industry and professional standards.

Officers in this cadre may be deployed to any of the following functional areas:-

1. Beneficiary Registration

2. County Coordination

Key Duties and Responsibilities:

1. Implementing the empanelment process for licensed health providers and facilities to ensure compliance with the SHA Act.

2. Undertaking the registration of beneficiaries and ensuring the process is efficient and transparent.

3. Conducting compliance audits on providers and beneficiaries.

4. Monitoring operational activities for compliance with the SHA Act and providing recommendations.

5. Implementing and reviewing operational strategies for member registration and public education.

6. Assisting in the development and review of SHA policies related to business process re-engineering.

7. Engaging with stakeholders to identify opportunities for membership registration.

8. Collaborating with County Governments and partners to promote SHA membership.

9. Facilitating stakeholder engagement activities to support member registration and revenue collection.

10. Implementing performance-based contracting methodologies and monitoring contract performance.

11. Preparing and disseminating monitoring and evaluation reports.

12. Implementing clinical audit policies and strategies.

13. Conducting health needs assessments and risk assessments to inform strategic planning.

14. Participating in Health Needs Assessments for clinical interventions and technologies.

15. Supporting the inclusion of drugs and consumables in the SHA positive list.

16. Contributing to the revision of the provider payment system.

Person Specifications: For appointment to this grade, an Officer must have:

1. Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been at the grade of Senior Provider Management Officer or in a comparable position.

2. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy or an equivalent qualification from a recognized institution.

3. Member of the relevant professional body where applicable and in good standing.

4. Certificate in Management course lasting not less than four (4) weeks from a recognized institution.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a dedicated Principal Provider Management Officer. This role focuses on supervising and enhancing health facilities assessment, onboarding, and ensuring compliance with quality standards to improve service delivery and accessibility for SHA members.

Job Purpose: This cadre is responsible for supporting adherence and public awareness on referral guidelines and Empanelment of healthcare providers and ensuring they are operating in line with the set industry and professional standards.

Key Duties and Responsibilities:

1. Supervising Health Facilities Assessment and Onboarding.

2. Preparing strategies for assessing and onboarding healthcare providers (HCPs).

3. Collaborating with Legal Services and Supply Chain Management to ensure all empanelled HCPs are duly contracted.

4. Coordinating necessary reviews of the SHI Act and proposing amendments aligned with quality standards.

5. Assisting in spearheading forums for engaging healthcare providers to enhance collaboration and service delivery.

6. Liaising with Supply Chain Management and Legal Services on the preparation of empanelment of overseas HCPs.

7. Implementing the Kenya Quality Model of Health (KQMH) in empanelled healthcare providers to uphold quality standards.

8. Assisting in the preparation of concept papers, Board papers, periodic progress reports, and annual reports.

Person Specifications: For appointment to this grade, an Officer must have:

1. Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been at the grade of Senior Benefits Management Officer or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Pharmacy, Health Financing, Health Economics, Actuarial Sciences, Statistics, Nursing, Mathematics, Dentistry, or its equivalent from a recognized institution.

3. Membership with a relevant professional body, where applicable and in good standing.

4. Certificate in Management courses lasting for at least four (4) weeks from a recognized institution.

5. Proficiency in Computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Benefits Management Officer. This role involves comprehensive planning, implementation, and analysis of health benefit packages, ensuring their sustainability, affordability, and integrity through strategic purchasing and stakeholder collaboration.

Job Purpose: The role of an actuary is to provide independent advice on the financial risks facing an insurer; and determine profitability and sustainability of coverage of policies. The primary responsibility is to assess and manage the financial risks associated with reinsurance contracts and portfolios. 

Officers in this cadre may be deployed to functional areas: -

1. County Coordination 

2. Benefits Management.

Key Duties and Responsibilities:

1. Undertaking operational planning for Health Benefits management, risk assessments and monitoring performance against strategic objectives in collaboration with other departments.

2. Implementing policies and strategies for effective and efficient Health Benefits management in collaboration with other departments.

3. Implementing strategic purchasing of prescribed benefit packages in close collaboration with the Directorate of Fund Management and other departments ensuring efficiency, equity, and cost-effectiveness in service delivery.

4. Collaborating with the health Benefits Package & Tariffs Advisory Panel in evidence-based designing, reviewing, and updating of Benefit packages and Tariffs.

5. Implementing prescribed Benefits packages and Tariffs under the Primary Healthcare Fund for level 2, 3 and select 4 providers and facilities; under the Social Health Insurance Fund in level 4, 5 and 6 providers and facilities and the Emergency, Chronic and Critical Illness Fund in level 2-6 facilities and providers.

6. Analysing cost-effectiveness, affordability, budget impact of health benefit offerings and recommend optimizations to maintain sustainability.

7. Collaborating with the Benefit Package & Tariffs Advisory Panel, to ensure the benefits packages and tariffs design, review and implementation processes are transparent and inclusive through stakeholder engagement.

8. Support the effective implementation and continuous improvement of Benefits and Tariffs management information systems, ensuring they support efficient operations and member satisfaction.

9. Collecting and analysing data for purposes of claim management in collaboration with other departments.

10. Preparing reports on Benefits Management.

11. Implementing robust internal controls to safeguard the sustainability, affordability, and integrity of benefits packages for all stakeholders.

12. Analysing the cost-effectiveness of benefit offerings and recommending optimizations to maintain sustainability.

13. Supporting effective collaboration with external stakeholders to ensure transparency and trust.

14. Implementing policies and strategies for business process re-engineering, driving innovation and efficiency in Benefits Management.

15. Providing expert guidance in Benefits management on reviewing and amending the Social Health Insurance Act, ensuring responsiveness to the evolving healthcare landscape and adherence to quality standards.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative period of nine (9) years relevant work experience, three (3) years of which must have been at the grade of Senior Fund Management Officer or in a comparable position.

2. Bachelor’s degree in Commerce (Accounting or Finance Option), Business Administration (Accounting Option) or its equivalent qualification from a recognized institution.

3. Certified Public Accountant (CPA)K by Kenya Accountants and Secretaries Examination Board (KASNEB) or any other relevant qualification from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

6. Proficiency in computer applications.

7. Demonstrated merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Funds Management Officer. This critical role involves formulating and implementing financial policies, managing internal controls, coordinating financial reporting, and leading resource mobilization efforts for various health funds.

Job Purpose: The Funds and Management Officers are responsible for ensuring that the Authority's financial resources are collected and managed in a prudent, accountable, transparent manner to achieve effectiveness, economy and efficiency, maintaining a financial management system for use by the Authority in producing accurate and reliable accounts free from errors and fraud, and which will be useful in management decisions and statutory reporting.

Key Duties and Responsibilities:

1. Formulating and implementing of the Funds policies, regulations and procedures.

2. Formulating and implementing of an effective system of internal control that adheres to the Authority’s policies and procedures.

3. Validating the payments of health providers and facilities.

4. Validating of claims received from the claims management office.

5. Maintaining book of debtors, debt accounts and monitoring payments.

6. Coordinating the preparation of annual financial statements for PHCF, SHIF, and ECCF.

7. Developing strategies for resource mobilization in collaboration with other entities.

8. Coordinating the planning and budgeting processes for all funds.

9. Analysing resource gaps and recommending priority areas for funding.

10. Developing periodic reports on fund operations and performance.

11. Coordinating the implementation of financial controls and risk management strategies.

12. Supervising the maintenance of books of accounts and financial records.

13. Contributing to policy development for fund management.

14. Mentoring, coaching and developing of staff.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative period of nine (9) years relevant work experience, three (3) years of which must have been at the grade of Senior Finance and Accounts Officer or in a comparable position.

2. Bachelor’s degree in Commerce (Accounting or Finance Option), Business Administration (Accounting Option) or its equivalent qualification from a recognized institution.

3. Certified Public Accountant (CPA)K by Kenya Accountants and Secretaries Examination Board (KASNEB) or any other relevant qualification from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

6. Proficiency in computer applications.

The Social Health Authority (SHA) is looking for a Principal Finance and Accounts Officer. This role involves developing and implementing financial policies, managing internal controls, monitoring revenue and expenditure, and ensuring compliance with financial regulations and statutory obligations.

Job Purpose: This cadre is responsible for ensuring prudent management of financial resources and the reporting thereof within the existing legal framework.

Key Duties and Responsibilities:

1. Developing and implementing financial regulations, policies, strategies and plans.

2. Preparing and reviewing budgets.

3. Implementing Budgetary and expenditure control.

4. Maintaining books of accounts and financial records.

5. Monitoring revenue collection and expenditures based on approved budgets.

6. Verifying bank reconciliation statements.

7. Developing and implementing internal financial controls.

8. Preparing financial and management reports and statements.

9. Maintaining accurate and complete financial record of the Authority.

10. Authorizing payments and claims within set limits as approved.

11. Ensuring compliance with applicable financial statutory obligation and circulars.

12. Managing financial risk control in the Authority.

13. Liaising with administration to manage and maintain the Authority asset register.

14. Liaising with internal and external auditors and responding to audit queries.

15. Verifying records relating to Government grants and other donor funds.

16. Monitoring of statutory deductions and remittance.

17. Maintaining financial records for projects and programs.

18. Identifying, analysing and managing of financial risk control in the Authority.

19. Monitoring, analysing and reporting on revenue collection and expenditure based on approved budgets.

20. Monitoring petty cash.

21. Preparing periodic financial management reports.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been at the grade of Senior ICT Officer or in a comparable position.

2. Bachelor's degree in any of the following fields: Information Technology, Computer Science, Computer Engineering, or equivalent qualification from a recognized institution.

3. Qualifications in either of the following areas: Certified Information Security Management (CISM), Certified Information Systems Auditor (CISA), or equivalent Database Management skills (MSSQL/ORACLE/MYSQL/IBM) Web development certifications (PHP, HTML, ASP) or relevant qualifications from a recognized institution.

4. Membership to a professional body where applicable and in good standing.

5. Certificate in Management course lasting not less than four (4) weeks from a recognized institution.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Information Communication Technology Officer. This role involves coordinating network security, managing ICT assets, ensuring technical support, implementing ICT policies, and contributing to strategic planning for the Authority's technological infrastructure.

Job Purpose: This cadre is responsible for providing strategic direction, leadership, professional advice, and effective management of all aspects of Information and Communications Technology to the Authority.

Key Duties and Responsibilities:

1. Coordinating the implementation of network security measures.

2. Establishing appropriate operational procedures, tools, and resources to ensure the safety of the Authority’s ICT Assets.

3. Reviewing enhancements of new software for any security flaws.

4. Ensuring compliance with health and safety legislation and checking computer equipment for safety.

5. Installing of server software and upgrading of existing servers.

6. Designing, maintenance, management, and development of the Corporate network infrastructure, associated network services, platform infrastructure and core ICT business services.

7. Ensuring technical and operational support for systems and infrastructure including networks, servers, website, Intranet email, Accounting Systems, database, and other Authority’s ICT related applications.

8. Implementing measures to continually ensure the electronic security of sensitive and critical Authority’s information.

9. Managing incidents and service requests requiring third-level support logged by users through the Authority’s ICT help desk.

10. Preparing schedules for preventive maintenance and preventive maintenance reports.

11. Implementing of ICT policies and procedures.

12. Ensuring ICT projects are implemented with agreed specifications.

13. Reviewing results of feasibility studies and recommending areas of automation.

14. Ensuring compliance with relevant statutory regulations.

15. Coordinating systems development and implementation.

16. Coordinating and undertaking performance appraisals.

17. Participating in planning and budgeting for the ICT function.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been at the grade of Senior Legal Officer or in a comparable position.

2. Bachelor Degree in Law from a recognized and accredited institution.

3. Post Graduate Diploma in Law from Kenya School of Law.

4. Admitted as an Advocate of the High Court of Kenya with a valid Practicing Certificate.

5. Certificate in Management Course lasting not less than four (4) weeks from a recognized and accredited institution.

6. Registered as a member of the Law Society of Kenya in good standing.

7. Proficiency in computer applications.

8. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Officer, Legal Services. This role involves providing expert legal advice on commercial contracts, drafting legal documents, monitoring compliance, and contributing to strategic dispute resolution initiatives for the Authority.

Job Purpose: Legal Officers are responsible for providing legal advisory services to the Board and Management of the Authority including contract preparation and administration, legislative drafting, and compliance with legal and regulatory legislation.

The Officers in this cadre may be deployed to any of the following functional areas:-

1. Board Management

2. Legal Services

Key Duties and Responsibilities:

1. Advising and negotiating on all commercial contracts (e.g., Goods and Services, Hospital Contracts, Enhanced Scheme Contracts, Leases and Licenses).

2. Drawing and vetting of Contracts, agreements, and other legal documents.

3. Implementing legal policies and procedures to ensure that they are in accordance with the existing legislation.

4. Undertaking legal research.

5. Monitoring compliance with regulatory and legislative requirements.

6. Conducting legal and regulatory risk management extension services to the Authority’s Lessees, Licensees, Partners, and other stakeholders for consistency in application.

7. Following up on cases filed against or by the Authority and preparation of legal reports and opinions.

8. Developing, implementing, and reviewing legal policies and procedures to ensure that they are in accordance with the existing legislation.

9. Monitoring compliance with regulatory and legislative requirements.

10. Providing leadership and ensuring implementation of strategic initiatives in the Alternative Dispute Resolution (ADR) function.

11. Establishing and maintaining Strategic linkages and relationships with internal and external stakeholders in order to strengthen dispute management and resolution initiatives.

12. Assisting to facilitate Board induction and development and implementation of the Capacity building programmes.

13. Assisting in the preparation and management of Board Work-Plans.

14. Assisting to facilitate Annual Board Evaluation.

15. Assisting in facilitating Governance Audits.

16. Assisting in the development and implementation of the Board Charters, Terms of Reference and the Code of Conduct and Ethics.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years relevant work experience, three (3) of which should have been at the grade of Senior Human Planning Officer or in a comparable position.

2. Bachelor’s Degree in any of the following disciplines; Economics, Project Planning and Management, Strategic Management, Business Administration, Management or a related field from a recognized institution.

3. Membership to a relevant professional body, where applicable and in good standing.

4. Certificate in Management Course lasting not less than four (4) from a recognized institution.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work and performance and results.

The Social Health Authority (SHA) is seeking a Principal Planning and Linkages Officer. This role is responsible for driving the development and review of the Authority's strategic and annual operating plans, cascading performance contracts, fostering key partnerships, and assessing the impact of strategic initiatives.

Job Purpose: Officers in this cadre will be responsible for driving the process of articulating the Authority’s strategy, coordinating business research and innovation, monitoring and evaluating programmes of the Authority, and ensuring quality management and risk management.

Key Duties and Responsibilities:

1. Participating in developing and reviewing the Corporate Strategic Plan (CSP) and organizational annual operating plan.

2. Drafting Performance Contracts (PC).

3. Cascading performance contracts, and developing Balanced Scorecards (BSCs) for heads of divisions, departments, regions and branches.

4. Collaborating with the other departmental teams to find ways of working together most effectively to ensure the Authority is able to solve the challenges of our partners.

5. Cultivating and coordinating partnerships with Government agencies, the private sector, international agencies, civic organizations, and foreign missions; post-implementation review before project close up.

6. Assessing the impact of strategy status reports and findings for the Authority’s Management to aid in decision-making.

7. Working effectively as part of the senior staff team to deliver on the Key Result Areas and demonstrate competencies required of this role.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of nine (9) years of relevant work experience, three (3) of which must be in the grade of Senior Human Resource Management and Development Officer or a comparable position.

2. Bachelor's degree in Human Resource Management or equivalent qualification from a recognized institution; OR Bachelor’s degree in any of the following disciplines: Social Science, Public Administration, Business Administration, qualifications, or equivalent qualification from a recognized institution plus Higher Diploma in Human Resource from a recognized institution.

3. Certificate in Management course lasting not less than four (4) weeks from a recognized institution.

4. Membership of the Institute of Human Resource Management.

5. Proficiency in computer applications.

6. Demonstrated merit and ability in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Human Resource and Development Officer. This role involves overseeing HR operations, including staff establishment, job evaluation, recruitment, disciplinary processes, training programs, and ensuring compliance with labor laws and organizational policies.

Job Purpose: Human Resource Officers are responsible for the Planning, recruitment, deployment, development, and retention of competent and adequate human capital across all the functions of the Organization to meet its strategic business objectives.

Key Duties and Responsibilities:

1. Administering and Monitoring the Department’s performance by identifying Key Result Areas and breaking them down to work plans (activities with targets and timelines).

2. Preparing the weekly and monthly reports for the HR Division.

3. Overseeing the Compilation of SHA Staff Bi-annual staff appraisal report outlining detailed analysis of areas of improvement cutting across the organization.

4. Forecasting, reviewing and management of the Authority’s staff establishment.

5. Overseeing the Carrying out of Job Evaluation, Job design and development of Job descriptions and Person Specifications.

6. Participating in the Recruitment and Selection process and identifying vacancies.

7. Drafting of advertisements, coordinating shortlisting, and interviews.

8. Coordinating the Staff Disciplinary Committee meetings/functions.

9. Liaising with the trade Union, Ministry of Labour, Federation of Kenya Employers (FKE) regularly and handling/responding to trade disputes in a timely manner.

10. Preparing for Collective Bargaining Agreement Negotiations when due and ensuring compliance to all provisions of the existing CBA/Labour Laws and other statutory regulations.

11. Justification for performance variances and also defining areas of improvement.

12. Implementation of approved training programmes.

13. Drawing and implementation of Authority induction programme.

14. Evaluating training service providers.

15. Ensuring the Authority's training policy is adhered to while conducting training and offering training opportunities.

16. Preparing and conducting orientation and induction programmes.

17. Ensuring compliance with organizational policy and regulations.

18. Planning, monitoring, and evaluating the performance of staff in the Section against set targets and objectives and implementing development action plans aimed at building the capacity of individuals.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years of relevant work experience, three (3) of which must be in the grade of Senior Administration Officer or its comparable position.

2. Bachelor’s Degree in Public/Business Administration, Office Management, and Social Science or equivalent qualification from a recognized institution.

3. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Proficiency computer application skills.

6. Shown Merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Administration Officer. This role involves implementing security procedures, coordinating transport and logistics, managing rental proposals, and safeguarding organizational assets, while overseeing general office services.

Job Purpose: This cadre will be responsible for providing support services in transport logistics, office management, outsourced services, asset inventory and other related support services to the organization.

Key Duties and Responsibilities:

1. Implementing security procedures and policies; deploying security personnel.

2. Coordinating security operations of SHA premises.

3. Providing transport and logistics.

4. Implementing proposals for rental management.

5. Safeguarding organization assets; and overseeing cleaning services, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years relevant work experience, three (3) of which must be in the grade of Senior Internal Auditor or a comparable position.

2. Bachelor’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, or its equivalent qualification from a recognized institution.

3. Certified Public Accountants (CPA) Kenya Part III or Certified Internal Auditors (CIA) Part III from a recognized institution.

4. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

5. Membership to a relevant professional body where applicable and in good standing.

6. Proficiency in computer applications.

7. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Internal Auditor. This role involves verifying the utilization of resources, validating financial accuracy, managing financial controls and risks, conducting audit inspections, and evaluating audit evidence to strengthen internal control systems.

Job Purpose: This cadre will be responsible for providing overall direction and leadership of the internal audit function for planning and conducting operational, financial and compliance audits to evaluate the effectiveness of internal controls and organizational risk in the Authority.

Key Duties and Responsibilities:

1. Verifying utilization of Authority’s resources.

2. Verifying payments to ensure validity and accuracy.

3. Implementing regulations on financial control and management.

4. Carrying out risk assessment and developing management guidelines.

5. Implementing annual audit plans and Committee reports.

6. Directing and conducting audit inspections of SHA’s records.

7. Monitoring and reviewing the implementation of audit programmes.

8. Verifying data on periodical financial returns, estimates and expenditure.

9. Evaluating and documenting audit evidence, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years’ work experience, three (3) of which must be in the grade of Senior Corporate Communications Officer or a comparable position.

2. Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution.

3. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Corporate Communications Officer. This role involves developing and implementing communication strategies, managing media relations, creating corporate materials, organizing public forums, and promoting stakeholder relations to enhance the Authority's public image and visibility.

Job Purpose: This cadre is responsible for overseeing the initiation, formulation, implementation and review of communication policies and strategies; the planning and implementation of Corporate Social Responsibility (CSR) and other branding initiatives; the development, publication and dissemination of corporate Information Education and Communication (IEC) materials and other publications; the organization of public events, trade fairs and exhibitions; public and stakeholder relations; general protocol and the maintenance of communication channels and liaison with media and other stakeholders to enhance the visibility and the corporate image of SHA.

Key Duties and Responsibilities:

1. Developing communication strategies for the Authority.

2. Coordinating the preparation of speeches, media briefs and Authority’s newsletters.

3. Developing corporate materials and branding.

4. Providing media services to the Authority.

5. Coordinating the preparation and placement of radio and television infomercials.

6. Preparing and organizing forums where Authority policies, programmes and projects are propagated and promoted.

7. Documenting the Authority’s events through video, photography, and press cuttings.

8. Promoting stakeholder relations.

9. Analyzing articles in the media pertaining to the Authority and making appropriate recommendations and preparing reports, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years relevant work experience, three (3) of which must be in the grade of Senior Customer Experience Officer or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution.

3. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Proficiency in computer application.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Customer Experience Officer. This role involves implementing departmental plans, managing customer queries and complaints, monitoring system effectiveness, engaging customers to grow the base, and providing guidance on SHA products and digital content.

Job Purpose: This cadre is responsible for overseeing the initiation, formulation, implementation and review of Customer experience policies and strategies; public and stakeholder relations; general protocol and the maintenance of communication channels and liaison with media and other stakeholders to enhance the visibility and the corporate image of SHA.

Key Duties and Responsibilities:

1. Implementing of the department’s plans and strategies.

2. Compiling monthly, quarterly, and annual departmental reports.

3. Carrying out induction for interns and young professionals.

4. Implementing the SHA Customer Experience Charter by coordinating high-quality Customer Experience provision.

5. Managing customer queries and complaints by taking ownership and resolving in a timely manner.

6. Monitoring the customer complaints register to ensure constant updating and timely resolution.

7. Monitoring the effectiveness of the Customer Experience system and advise on improvements where necessary.

8. Preparing and analyzing contact center reports.

9. Constantly engaging customers to facilitate growth in the customer base.

10. Planning, assigning, and evaluating the work of Customer Experience.

11. Onboarding SHA products to the customers for them to be confident to use SHA services.

12. Gathering and analyzing customer feedback on SHA products meets customer needs and identifies areas of improvement for purposes of strategic decision-making.

13. Ensuring Customer Complaints Management and Resolutions.

14. Maintaining relationships with various account holders/ Accounts Management through CRM system.

15. Producing guidance to the officers on SHA products.

16. Creating and maintaining of digital platforms.

17. Managing communication infrastructure through reviewing the knowledge base.

18. Monitoring the effectiveness of the Customer Experience system and advise on improvements where necessary.

19. Preparing and analyze customer experience and contact center reports.

20. Constantly engaging customers to facilitate growth in the customer base.

21. Planning, assigning, and evaluating the work of subordinates.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years of relevant work experience, three (3) of which must be in the grade of Senior Supply Chain Management Officer or its comparable position.

2. Bachelor’s degree in any of the following disciplines: Supply Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution.

3. Certificate in Management Course lasting not less than four (4) weeks from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is looking for a Principal Supply Chain Management Officer. This role involves updating and implementing procurement policies, coordinating procurement activities, assessing supplier performance, and conducting market research to ensure efficient and compliant supply chain operations.

Job Purpose: This position exists to provide strategic leadership in the overall management of supply chain functions, oversee policy formulation, implementation and monitoring of sound procurement and supply chain management policies and practices, sourcing, assess and measure the performance of suppliers to acquire the most cost-effective deals for the Authority in accordance with the Public Procurement and Asset Disposal Act (PPADA), 2015 and Public Procurement and Asset Disposal Regulations (PPADR), 2020.

Key Duties and Responsibilities:

1. Updating, interpreting, and implementing existing procurement policies, regulations, and procedures.

2. Preparing procurement plans in accordance with the budget process.

3. Coordinating procurement activities.

4. Carrying out internal monitoring and evaluation on procurement.

5. Assessing the performance of suppliers and contractors.

6. Coordinating the preparation and the implementation of procurement manual.

7. Recommending disposal of unserviceable stores.

8. Conducting market research and surveys, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years’ work experience, three (3) of which must have been at the grade of Senior Office Administrator or in comparable position.

2. Bachelor’s degree in any of the following disciplines: Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; OR Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution.

3. Certificate in Secretarial Management Course lasting not less than three (3) weeks from a recognized institution.

4. Membership to a relevant professional body where applicable and in a good standing.

5. Management course lasting not less than four (4) weeks from a recognized institution.

6. Proficiency in computer applications.

7. Demonstrated professional competence in management of office administrative services.

The Social Health Authority (SHA) is seeking a Principal Office Administrator. This role involves managing e-office systems, coordinating meetings, ensuring security and confidentiality of documents, handling financial tasks, and implementing business continuity plans to support efficient office operations.

Job Purpose: The Administrative Officers are responsible for developing and implementing effective administration policies, procedures, and regulations.

Key Duties and Responsibilities:

1. Taking oral dictation.

2. Managing e-office.

3. Word and data processing.

4. Operating office equipment.

5. Attending to visitors/clients.

6. Handling telephone calls and appointments.

7. Ensuring security of office records, equipment and documents including classified materials.

8. Coordinating schedules of meetings and appointments.

9. Preparing responses to simple routine correspondence.

10. Establishing monitoring procedures for record keeping of correspondence and file movements.

11. Maintaining an up-to-date filing system in the office.

12. Ensuring security, integrity, and confidentiality of data.

13. Managing office protocol and etiquette.

14. Managing petty cash.

15. Maintaining a Risk Management Register and advising on mitigating measures for addressing risks in the department.

16. Developing and implementing business continuity plans in the department.

17. Implementing Business Process Re-engineering (BPR) in the Department.

18. Facilitating stakeholder engagement and foster a corporate culture that promotes ethical practices and good corporate citizenship.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years’ work experience, three (3) of which should have been at the grade of Senior Records Management Officer or in a comparable position.

2. Bachelor’s Degree in any of the following disciplines: Information Science and Records Management, Records and Information Management, Library and Information Sciences, Business Information Technology, Information Studies, or equivalent qualifications from a recognized institution.

3. Membership to a relevant professional body where applicable and in a good standing.

4. Management Course lasting not less than four (4) weeks from a recognized institution.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a Principal Records Management Officer. This role involves initiating appraisal and disposal of records, ensuring efficient management, implementing strategies, providing technical advice, and spearheading automation and training initiatives.

Job Purpose: This cadre is responsible for efficient custody and management of records in the Authority.

Key Duties and Responsibilities:

1. Initiating appraisal and disposal of files; documents, and records in accordance with laid down rules and regulations.

2. Ensuring efficient and effective management of records.

3. Implementing records management strategies, standards, and guidelines.

4. Providing technical advice on records management.

5. Ensuring compliance with relevant legislation and guidance.

6. Enhancing audit trails to track the use and location of records.

7. Ensuring conducive environment for records and documents.

8. Ensuring maintenance of an institutional repository.

9. Maintaining documentation procedures for closure of records during mergers and separations.

10. Coordinating identification of vital records for backup in the event of disaster.

11. Coordinating the development of procedures and metadata.

12. Spearheading, sensitization, and on-the-job training in the e-registry workflow system.

13. Ensuring safe and conducive working environment.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of Registration and Compliance Officer I or in a comparable position.

2. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy equivalent qualification from a recognized institution.

3. Member of the relevant professional body where applicable and in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Job Description: Duties and responsibilities at this level will entail:

1. Carrying out the empanelment process for licensed health providers and facilities to ensure compliance with the SHA Act.

2. Carrying out beneficiary registration processes and addressing any issues that arise.

3. Monitoring operational activities for compliance with the SHA Act.

4. Conducting compliance audits on providers and beneficiaries.

5. Implementing operational strategies for member registration and public education.

6. Engaging with stakeholders to support membership registration efforts.

7. Collaborating with County Governments and partners to promote SHA membership.

8. Participating in stakeholder engagement activities to achieve registration and revenue targets.

9. Implementing performance-based contracting methodologies and monitoring contract performance.

10. Preparing monitoring and evaluation reports for review.

11. Implementing clinical audit policies and strategies.

12. Conducting health needs assessments and risk assessments.

13. Participating in Health Needs Assessments for clinical interventions and technologies.

14. Assisting in the inclusion of drugs and consumables in the SHA positive list.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of Provider Management Officer I or in a comparable position.

2. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy equivalent qualification from a recognized institution.

3. Member of the relevant professional body where applicable and in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Job Description: Duties and responsibilities at this level will entail:

1. Ensuring that healthcare providers are operating in line within the set industry and professional standards.

2. Analyzing reports from contracted health facilities.

3. Supervising contracts implementation.

4. Developing and evaluating strategies for Health Facilities Assessment and Onboarding.

5. Submitting list of empanelled HCPs duly contracted.

6. Developing and implementing strategies for enhancing increased accessibility to healthcare facilities by SHA members.

7. Formulating and implementing specifications for empanelment and contracting of healthcare providers locally and in other selected countries.

8. Maintaining accessible and credible database of empanelled and active healthcare providers.

9. Ensuring assessment of quality health care providers for purposes of declaration.

10. Ensuring enforcement and compliance to contractual provisions by healthcare providers.

11. Developing recognition strategies using best practice to engage, motivate and retain health care providers to enhance quality service delivery.

12. Developing strategies for ensuring broad access to quality health facilities by all members.

13. Ensuring contracting of health providers in line with the benefit package.

14. Continuously monitoring and reviewing guidelines on access of healthcare services outside the country.

15. Monitoring contracts lapse time and initiating renewal process.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of Benefits Management Officer I or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Pharmacy, Health Financing, Health Economics, Actuarial Sciences, Statistics, Nursing, Mathematics, Dentistry, or its equivalent from a recognized institution.

3. Membership with a relevant professional body, where applicable and in good standing.

4. Shown merit and ability as reflected in work performance and results.

5. Proficiency in computer applications.

1. Undertaking operational planning for Health Benefits management, risk assessments and monitoring performance against strategic objectives in collaboration with other departments.

2. Formulating and implementing policies and strategies for effective and efficient Health Benefits management in collaboration with other departments.

3. Supporting Strategic purchasing of prescribed benefit packages in close collaboration with the Directorate of Fund Management and other departments ensuring efficiency, equity, and cost-effectiveness in service delivery.

4. Collaborating with the health Benefits Package & Tariffs Advisory Panel in evidence-based designing, reviewing, and updating of Benefit packages and Tariffs.

5. Implementing prescribed Benefits packages and Tariffs under various funds (Primary Healthcare Fund, Social Health Insurance Fund, Emergency, Chronic and Critical Illness Fund) for different levels of providers and facilities.

6. Analyzing cost-effectiveness, affordability, budget impact of health benefit offerings and recommending optimizations to maintain sustainability.

7. Collaborating with the Benefit Package & Tariffs Advisory Panel, ensuring the benefits packages and tariffs design, review and implementation processes are transparent and inclusive through stakeholder engagement.

8. Implementing and continuously improving of Benefits and Tariffs management information systems, ensuring they support efficient operations and member satisfaction.

9. Analyzing data for purposes of claim management in collaboration with other departments.

10. Analysing the cost-effectiveness of benefit offerings and recommend optimization to maintain sustainability

11. Collaborating with external stakeholders to ensure transparency and trust.

12. Implementing robust internal controls to safeguard the sustainability, affordability, and integrity of benefits packages for all stakeholders.

13. Ensuring compliance with local and international standards in Benefits Management (as prescribed in the Act), fostering alignment with globally recognized best practices and enhancing the Authority’s reputation.

14. Implementing policies and strategies for business process re-engineering, driving innovation and efficiency in Benefits Management.

15. Providing expert guidance in Benefits management on reviewing and amending the Social Health Insurance Act, ensuring responsiveness to the evolving healthcare landscape and adherence to quality standards.

Person Specifications: Promotional-Claims Management-Medical Review:

1. Cumulative service period of three (3) years’ work experience at the grade of Claims Management Officer I or in a comparable position.

2. Bachelor’s Degree in Medicine and Surgery from a recognized institution.

3. A valid practicing license.

4. Membership to the relevant professional body and in good standing.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

Promotional-Claims Management:

1. Cumulative period of services of six (6) years’ work experience, three (3) of which should have been at the grade of Claims Management Officer I or in a comparable position.

2. Bachelor’s Degree in Medicine, Nursing, Clinical Medicine, Medicine, and Surgery or from a recognized institution.

3. Membership of a recognized professional body and in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Job Description: Officers in this cadre may be deployed to any of the following functional areas: Claims Management (Medical Review), Claims Management, County Coordination (Quality Assurance and Surveillance).

Claims Management (Medical Review):

1. Carrying out the medical reviews of medical reports.

2. Carrying out the reviewing, processing, and validating of medical claims from healthcare providers and healthcare facilities under supervision.

3. Assisting in the appraisal of medical claims based on the benefit package to determine eligibility and prevent misuse.

4. Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package while ensuring compliance with procedures.

5. Assisting in the operationalization of an e-claims management system to facilitate accurate and efficient claims processing.

6. Collecting and analyzing data for purposes of claim management to enhance efficiency in claims processing.

7. Supporting the sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities.

Claims Management:

1. Undertaking reviewing, and processing, of medical claims from healthcare providers and healthcare facilities to ensure accuracy and compliance.

2. Undertaking the appraisal of medical claims based on the benefit package to determine eligibility and prevent misuse of funds.

3. Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package to facilitate timely service provision.

4. Collecting and analyzing data for the e-claims and case management system to enhance efficiency and accountability.

5. Conducting quality assurance surveillance in respect of claims to ensure adherence to policies and detect irregularities.

6. Carrying out sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities.

7. Collecting and analyzing data for purposes of claim management to facilitate informed decision-making and continuous process improvement.

8. Collating and analyzing of data for preparation of quarterly reports on claims for submission for transparency and accountability.

9. Ensuring compliance with contractual obligations contracted and outsourced claims management services.

County Coordination (Quality Assurance and Surveillance):

1. Conducting quality assurance surveillance in respect of claims to ensure adherence to policies and detect irregularities.

2. Support the monitoring of compliance with SHI Act, policies, and procedures at the branch level.

3. Implement operational standards and procedures to ensure efficient service delivery.

4. Enforcing compliance with contractual provisions by healthcare providers.

5. Collaborating in assessments of healthcare providers for empanelment.

6. Support the preparation and maintenance of updated records for empaneled healthcare facilities.

7. Collect and compile data for compliance monitoring and benefit utilization.

8. Assisting in establishing systems and controls for detecting and identifying fraud appropriate to the Authority’s exposure and vulnerability.

9. Carrying out sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities.

10. Collecting and analyzing data for purposes of claim management to facilitate informed decision-making and continuous process improvement.

11. Ensuring compliance with contractual obligations contracted and outsourced claims management services.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years relevant work experience, three (3) of which must have been at the grade of Fund Management Officer I or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Commerce (Finance option), Economics, Business Administration (Finance option), Business Management (Finance option) Finance its equivalent and relevant qualification from a recognized institution.

3. Certified Public Accountant (CPA)K by Kenya Accountants and Secretaries Examination Board (KASNEB) or any other relevant qualification from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Proficiency in computer application skills.

6. Demonstrated merit and ability as reflected in work performance and results.

Job Description: The duties and responsibilities at this level will entail:

1. Coordinating the receipt and payment of funds for PHC, SHI, and ECC services.

2. Verifying of claims received from the claims management office.

3. Verifying financial reports generated.

4. Processing payment to health providers and facilities.

5. Analyzing financial data and preparing financial reports.

6. Participating in the development and review of guidelines for fund operations.

7. Participating in resource mobilization activities for the funds.

8. Coordinating the preparation of periodic financial statements.

9. Monitoring budget implementation and reporting variances.

10. Identifying resource gaps and recommending priority areas.

11. Ensuring maintenance of financial management systems.

12. Preparing reports and briefs on budgetary policy issues.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years relevant work experience, three (3) of which must have been at the grade of Finance and Accounts Officer I or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Commerce (Finance option), Economics, Business Administration (Finance option), Business Management (Finance option) Finance its equivalent and relevant qualification from a recognized institution.

3. Certified Public Accountant (CPA)K by Kenya Accountants and Secretaries Examination Board (KASNEB) or any other relevant qualification from a recognized institution.

4. Membership to a relevant professional body where applicable and in good standing.

5. Proficiency in computer application skills.

6. Demonstrated merit and ability as reflected in work performance and results.

The duties and responsibilities at this level will entail:

1. Implementing financial regulations, policies, strategies and plans.

2. Preparing budgets.

3. Implementing Budgetary and expenditure control.

4. Maintaining books of accounts and financial records.

5. Monitoring revenue collection and expenditures based on approved budgets.

6. Verifying bank reconciliation statements.

7. Implementing internal financial controls.

8. Preparing financial reports and statements.

9. Maintaining accurate and complete financial record of the Authority.

10. Authorizing payments and claims within set limits as approved.

11. Ensuring compliance with applicable financial statutory obligation and circulars.

12. Verifying records relating to Government grants and other donor funds.

13. Monitoring of statutory deductions and remittance.

14. Analyzing and reporting on revenue collected to management.

15. Maintaining financial records for projects and programs.

16. Identifying, analyzing and managing of financial risk control in the Authority.

17. Monitoring petty cash.

18. Preparing quarterly financial management reports.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of ICT Officer I or in a comparable position.

2. Bachelor’s degree in any of the following fields: Information Technology, Computer Science, Computer Engineering, or equivalent qualification from a recognized institution.

3. Qualifications in either of the following areas: Certified Information Security Management (CISM), Certified Information Systems Auditor (CISA), or equivalent Database Management skills (MSSQL/ORACLE/MYSQL/IBM) Web development certifications (PHP, HTML, ASP) or relevant qualifications from a recognized institution.

4. Membership to a professional body where applicable and in good standing.

5. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities at this level will entail:

1. Configuring ICT systems and installing the necessary software and network settings.

2. Testing and evaluating new technology.

3. Maintaining documentation and inventory of applications, systems, networks including software, licenses and contract renewals and ICT equipment.

4. Deploying and maintaining Data centers for Optimal Power performance Air Conditioners and network appliances.

5. Monitoring integrity in the use of ICT facilities.

6. Maintenance of computers, and networks including LAN, VLANS appliances, routers, switches, firewall and security applications.

7. Updating the website and Intranet as necessary as per the needs of the Authority and in liaison with the Communication Department.

8. Deploying of updated and new applications from the test environment to live.

9. Server and storage management and configuration including installing new and upgrading existing servers, patch management on applications, systems, and appliances.

10. Performing regular security monitoring to identify and intercept any intrusions.

11. Monitoring and evaluating the performance of operations of hardware and software, recommending changes to improve systems and network configurations and determining hardware or software requirements.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of Legal Officer I or in a comparable position.

2. Bachelor Degree in Laws degree from a recognized and accredited institution.

3. Post Graduate Diploma in Law from Kenya School of Law.

4. Admitted as an Advocate of the High Court of Kenya with a valid Practicing Certificate.

5. Registered as a member of the Law Society of Kenya in good standing.

6. Proficiency in computer applications.

7. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities entail:

1. Providing legal advice to ensure the best legal approach is taken by the Authority.

2. Drawing up and submitting contracts, agreements, and other legal documents.

3. Undertaking research on different information to ensure the Authority is acting in accordance with all applicable laws.

4. Preparing Quarterly Legal Reports on all Contracts prepared.

5. Acting on regulatory changes or issues.

6. Identifying legal and compliance risks and issues relative to the Authority’s intended actions.

7. Managing the risk exposure of the Authority by ensuring compliance with all relevant statutory and regulatory requirements.

8. Identifying legal and compliance risks in litigation and Alternative Dispute Resolution.

9. Working with external lawyers to initiate lawsuits or to formulate a defense, gathering evidence in legal proceedings involving the Authority and rendering general advice relating to any legal proceedings involving the Authority.

10. Providing secretarial services to the Board and its Committees.

11. Providing guidance to the Board on their duties and responsibilities and matters of Governance.

12. Facilitating Board induction and development and implementation of the Capacity building programmes.

13. Preparing and managing Board Work-Plans.

14. Facilitating Annual Board Evaluation.

15. Facilitating Governance Audits.

16. Developing and implementing of the Board Charters, Terms of Reference and the Code of Conduct and Ethics.

17. Liaison with the Corporation Secretary, preparation and circulation of Board and Committee Papers.

18. Updating the Register of Conflict of Interest.

Person Specifications: For appointment to this grade, an Officer must have:

1. Cumulative service period of six (6) years relevant work experience, three (3) of which should have been at the grade of Planning Officer I or in a comparable position.

2. Bachelor’s Degree in any of the following disciplines; Economics, Project Planning and Management, Strategic Management, Business Administration, Management or a related field from a recognized institution.

3. Membership to a relevant professional body, where applicable and in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability in as reflected in work performance and results.

Duties and responsibilities at this level will entail:

1. Participating in developing the Corporate Strategic Plan (CSP).

2. Reviewing the Authority’s annual operating plan.

3. Monitoring and evaluating PC performance indicators.

4. Reviewing collected evidence for PC evaluation.

5. Preparing quarterly and annual reports on the PC implementation.

6. Preparing feedback to departments.

7. Participating in developing Performance Contracts (PC).

Person Specifications: For appointment to this grade an Officer must have:

1. Cumulative service period of six (6) years of relevant work experience, three (3) of which must be in the grade of Human Resource Management and Development Officer I or a comparable position.

2. Bachelor's degree in Human Resource Management or equivalent qualification from a recognized institution OR Bachelor’s degree in any of the following disciplines: Social Science, Public Administration, Business Administration, or equivalent qualification from a recognized institution plus Higher Diploma in Human Resource from a recognized institution.

3. Membership with the Institute of Human Resource Management in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Duties and Responsibilities at this level will entail:

1. Initiating the formulation of the HR strategies, policies, procedures, and systems.

2. Disseminating human resource management policies, laws, regulations, procedures, and systems.

3. Conducting recruitment, selection, and onboarding programmes in the Authority.

4. Analyzing the utilization of human resources in the Authority and advising on proper deployment.

5. Verifying payroll data.

6. Verifying and ensuring regular updates of the Human Resource Information System.

7. Assisting in reviewing Career Guidelines.

8. Coordinating job reviews within the Authority.

9. Drafting transfer and deployment letters.

10. Assisting in the induction process.

11. Undertaking human resource planning and development.

12. Coordinating mentoring and counseling programmes.

13. Coordinating staff performance management and career reviews and making appropriate recommendations.

14. Identifying, designing, and implementing training programs based on identified needs.

15. Coordinating the evaluation of training and development programmes.

16. Initiating workplace programs in tandem with emerging HR trends.

17. Reviewing periodic progress reports.

18. Coordinating the preparation of budgets and HR procurement plans.

19. Providing guidance on the development and updating of the human resource database.

20. Reconciliation of staff complement and establishment.

21. Processing disciplinary cases for relevant disciplinary committees.

22. Supervising the update of the human resource database in the Authority.

23. Coordinating issues of staff welfare.

24. Preparing and submitting all statutory deductions.

25. Processing pension claims.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years of relevant work experience, three (3) of which must have been in the grade of Administration Officer I or its comparable position.

2. Bachelor’s Degree in Public/Business Administration, Office Management, and Social Science or equivalent qualification from a recognized institution.

3. Membership to a relevant professional body where applicable and in good standing.

4. Proficiency computer application skills.

5. Shown merit and ability as reflected in work performance and results.

Duties and responsibility at this level will entail:

1. Recommending proper accommodation of staff within the organization.

2. Facilitating the location and movement of equipment.

3. Implementing recommendations for security operations in the Authority’s premises.

4. Ensuring office machines are serviceable.

5. Implementing administration policies; providing cross-functional liaison for administrative matters.

6. Coordinating renewal of insurance policies/visas/transport licensing board certificates, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years relevant work experience, three (3) of which must be in the grade of Internal Auditor I or a comparable position.

2. Bachelor’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, or its equivalent qualification from a recognized institution.

3. Certified Public Accountants (CPA) Kenya Part III or Certified Internal Auditors (CIA) Part IV from a recognized institution.

4. Be a registered member of a relevant professional body and in good standing.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities at this level entail:

1. Examining all books of accounts of the Authority in accordance with the Laws, rules, and regulations.

2. Carrying out audit checks to verify payments.

3. Preparing detailed audit observations; and verifying statement of accounts.

4. Validating the accuracy of payments and purchases.

5. Consolidating primary audit reports/queries on the Authority’s financial statements.

6. Undertaking audit inspections at the Authority, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years relevant work experience, three (3) of which must be in the grade of Corporate Communications Officer I or a comparable position.

2. Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution.

3. Membership to a relevant professional body where applicable and in good standing.

4. Proficiency in computer application skills.

5. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities will include:

1. Implementing communication strategies for the Authority.

2. Coordinating the preparation of speeches, media briefs and Authority’s newsletters.

3. Sourcing for appropriate media to disseminate information on activities of the Authority.

4. Developing corporate materials and branding; preparing and placing radio and television infomercials.

5. Documenting the Authority’s events through video, photography, and press cuttings.

6. Overseeing the preparation of exhibitions and trade fairs.

7. Preparing reports, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which must be in the grade of Customer Experience Officer I or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, marketing or business-related field or its equivalent qualification from a recognized institution.

3. Member of a relevant professional body where applicable and in good standing.

4. Proficiency in computer application skills.

5. Shown merit and ability as reflected in work performance and results.

The duties and responsibilities at this level will entail:

1. Managing the contact center and coordinating Customer Experience activities.

2. Responding to customer queries and complaints through telephone, e-mail, social media platforms or letters.

3. Managing the complaints desk to ensure complaints are resolved promptly.

4. Informing clients by explaining procedures, answering questions, and providing information.

5. Maintaining and improving quality results by adhering to standards and guidelines and by recommending improvement in procedures.

6. Identifying and escalating priority issues.

7. Entering new customer information into the system and update existing customer information.

8. Participating in the development of tools such as questionnaires and surveys.

9. Preparing periodic reports and update the Frequently asked questions.

10. Implementing service procedures, policies, and standards.

11. Keeping accurate records and document Customer Experience actions and discussions.

12. Analyzing statistics and compiling accurate reports.

13. Maintaining an orderly workflow according to priorities.

14. Planning, assigning, and monitoring the work of subordinates.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years of relevant work experience, three (3) of which must be in the grade of Supply Chain Management Officer I or comparable position.

2. Bachelor’s degree in any of the following disciplines: Supply Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution.

3. Membership to a relevant professional body where applicable and in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities at this level entail:

1. Coordinating the collecting, collating, and analyzing data from the Authority and making appropriate recommendations thereof.

2. Monitoring the implementation of existing supply chain management policies, guidelines, and procedures.

3. Planning supply chain management activities in procurement, warehousing, distribution, fleet management, disposal of stores and assets, market survey and research, procurement plans, inventory, and control.

4. Preparing tender documents and implementing policy decisions, among others.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ work experience, three (3) of which must have been at the grade of Office Administrator I or in a comparable position.

2. Bachelor’s degree in any of the following disciplines: Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; OR Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution.

3. Membership to a relevant professional body where applicable and in a good standing.

4. Certificate in Secretarial Management Course lasting not less than three (3) weeks from a recognized institution.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities at this level will entail:

1. Taking oral dictation.

2. Managing e-office.

3. Word and data processing.

4. Operating office equipment.

5. Attending to visitors/clients.

6. Taking minutes and transcribe into official internal letterheads and templates.

7. Handling telephone calls and appointments.

8. Maintaining office diary and travel itineraries.

9. Ensuring security of office records, equipment and documents including classified materials.

10. Coordinating schedules of meetings and appointments.

11. Preparing responses to simple routine correspondence.

12. Establishing monitoring procedures for record keeping of correspondence and file movements.

13. Maintaining an up-to-date filing system in the office.

14. Ensuring security, integrity, and confidentiality of data.

15. Managing office protocol and etiquette.

16. Managing petty cash.

17. Identifying and compiling areas of risk in the department.

18. Developing and implementing business continuity plans for the department.

19. Implementing Business Process Re-engineering (BPR) in the department.

20. Facilitating stakeholder engagement and fostering a corporate culture that promotes ethical practices and good corporate citizenship.

21. Developing and implementing the department’s strategic plans, budgets and performance contract.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ work experience, three (3) years of which should have been at the grade of Records Management Officer I or in a comparable position.

2. Bachelor’s Degree in any of the following disciplines: Information Science and Records Management, Records and Information Management, Library and Information Sciences, Business Information Technology, Information Studies, or equivalent qualifications from a recognized institution.

3. Membership to a relevant professional body where applicable and in a good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities at this level will entail:

1. Authorizing opening of files.

2. Ensuring safe custody and maintenance of documents and records.

3. Coordinating regular inventory of records.

4. Supervising categorization of data and records identified and collected.

5. Ensuring maintenance of databases of records collected, collated, analyzed, and stored.

6. Ensuring maintenance of an institutional repository.

7. Ensuring records gathered for exiting officers are appraised in the record centre.

8. Coordinating identification of vital records for backup in the event of disaster.

9. Ensuring maintenance of a log of all records in the centre.

10. Coordinating on-the-job training in the e-registry workflow system.

11. Ensuring compliance with records and information management standards, guidelines, and procedures.

12. Ensuring security of information, documents, files, and office equipment.

13. Supervising, guiding, and developing staff working under him/her.

14. Ensuring safe and conducive working environment.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of nine (9) years of work experience, three (3) of which should have been at the grade of Senior Driver or in a comparable position.

2. A valid BCE driving license without any current endorsement(s).

3. Kenya Certificate of Secondary Education (KCSE) mean Grade D plain or its equivalent qualification.

4. Occupational Trade Test I for Drivers.

5. First-Aid Certificate Course lasting not less than one (I) week from St. John Ambulance or Kenya Institute of Highway and Building Technology (KIHBT) or any other recognized Institution.

6. Defensive Driving Certificate from the Automobile Association (AA) of Kenya or its equivalent qualification from a recognized Institution.

7. Refresher Course for drivers lasting not less than one (1) week at the Kenya Institute of Highway and Building Technology (KIHBT)or any other recognized Institution.

8. Valid Certificate of Good Conduct.

9. Proficiency in Computer Application.

10. Showed merit and ability as reflected in work performance and results.

Duties and responsibilities at this level entail:

1. Ensuring a high level of integrity and confidentiality.

2. Carrying out periodic checks on the assigned vehicle to determine maintenance needs and reporting accordingly and on time.

3. Keeping up-to-date vehicle mileage log and maintaining work tickets for vehicles assigned.

4. Ensuring security and safety for the vehicle on and off the road.

5. Ensuring the safety of the passengers, other road users, and the assigned vehicle.

6. Inspecting assigned vehicles and keeping up-to-date insurance documents.

7. Ensuring the assigned vehicle(s) has the necessary tools (toolbox, spotlight, umbrella, fire extinguisher, and an equipped first aid kit).

8. Ensuring that the vehicle is taken for service when due.

9. Adhering to the Traffic Act, and the Authority’s policies and procedures on fleet management.

10. Ensuring that the assigned vehicle(s) is always fuelled in line with the policies and procedures on fleet management.

11. Reporting any incident that involves injury, or damage to any passenger, pedestrian or third-party property immediately, in line with established policies and procedures.

12. Ensuring cleanliness of the assigned vehicle at all times when in use or otherwise and that the vehicle is in good condition before use.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of nine (9) years’ work experience, three (3) of which should have been at the level of Senior Office Assistant or its comparable position.

2. Kenya Certificate of Secondary Education (KCSE) means Grade D plain or its equivalent qualification.

3. Proficiency in Computer Application.

4. Demonstrated merit and ability as reflected in work performance and results.

Duties and responsibilities at this level entail:

1. Collecting, dispatching mail and running office errands.

2. Distribution of correspondences within the Authority.

3. Opening the office and ensuring general cleanliness.

4. Scanning, photocopying and binding of documents.

5. Monitoring and replenishing office supplies i.e., printing papers, etc.

6. Retrieval of documents as shall be required and guided.

7. Preparing and serving tea.

8. Availing drinking water in the meeting rooms and common areas.

9. Arranging meeting venues/boardrooms.

10. Filing documents.

Person Specifications: For appointment to this grade, an officer must have:

1. Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of Registration and Compliance Officer I or in a comparable position.

2. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy equivalent qualification from a recognized institution.

3. Member of the relevant professional body where applicable and in good standing.

4. Proficiency in computer applications.

5. Shown merit and ability as reflected in work performance and results.

Duties and responsibilities at this level will entail:

1. Carrying out the empanelment process for licensed health providers and facilities to ensure compliance with the SHA Act.

2. Carrying out beneficiary registration processes and addressing any issues that arise.

3. Monitoring operational activities for compliance with the SHA Act.

4. Conducting compliance audits on providers and beneficiaries.

5. Implementing operational strategies for member registration and public education.

6. Engaging with stakeholders to support membership registration efforts.

7. Collaborating with County Governments and partners to promote SHA membership.

8. Participating in stakeholder engagement activities to achieve registration and revenue targets.

9. Implementing performance-based contracting methodologies and monitoring contract performance.

10. Preparing monitoring and evaluation reports for review.

11. Implementing clinical audit policies and strategies.

12. Conducting health needs assessments and risk assessments.

13. Participating in Health Needs Assessments for clinical interventions and technologies.

14. Assisting in the inclusion of drugs and consumables in the SHA positive list.

Person Specifications: For appointment to this grade, a candidate must have:

1. Cumulative service period of nine (9) years’ relevant work experience, three (3) of which should have been at the grade of Senior Registration and Compliance Officer or in a comparable position.

2. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medicine, Social Science, or Pharmacy or an equivalent qualification from a recognized institution.

3. Membership of the relevant professional body where applicable and in good standing.

4. Certificate in Management course lasting not less than four (4) weeks from a recognized institution.

5. Proficiency in computer applications.

6. Shown merit and ability as reflected in work performance and results.

The Social Health Authority (SHA) is seeking a qualified and experienced individual to join our team as a Principal Registration and Compliance Officer. This role is crucial for ensuring the efficient and transparent registration of beneficiaries and compliance of health providers with the SHA Act and regulations.

Job Purpose: This cadre will be responsible for reviewing and processing the claims, performing provider and beneficiary satisfaction surveys, and undertaking other diagnostic studies, supporting adherence and public awareness on referral guidelines and empanelment of healthcare providers and ensuring they are operating in line with the set industry and professional standards.

Officers in this cadre may be deployed to any of the following functional areas:-

1. Beneficiary Registration

2. County Coordination

Key Duties and Responsibilities:

1. Implementing the empanelment process for licensed health providers and facilities to ensure compliance with the SHA Act.

2. Undertaking the registration of beneficiaries and ensuring the process is efficient and transparent.

3. Conducting compliance audits on providers and beneficiaries.

4. Monitoring operational activities for compliance with the SHA Act and providing recommendations.

5. Implementing and reviewing operational strategies for member registration and public education.

6. Assisting in the development and review of SHA policies related to business process re-engineering.

7. Engaging with stakeholders to identify opportunities for membership registration.

8. Collaborating with County Governments and partners to promote SHA membership.

9. Facilitating stakeholder engagement activities to support member registration and revenue collection.

10. Implementing performance-based contracting methodologies and monitoring contract performance.

11. Preparing and disseminating monitoring and evaluation reports.

12. Implementing clinical audit policies and strategies.

13. Conducting health needs assessments and risk assessments to inform strategic planning.

14. Participating in Health Needs Assessments for clinical interventions and technologies.

15. Supporting the inclusion of drugs and consumables in the SHA positive list.

16. Contributing to the revision of the provider payment system.